Effective: August 2026
These Terms of Service apply when you use the R&F Shirt Designz website, contact us about an order, use our Gang Sheet Builder, or purchase products or services from us. By placing an order, you agree to these terms.
Orders & Design Approval
Customers are responsible for checking all order details before approval, including spelling, names, numbers, colours, garment sizes, quantities, artwork, print size and placement. Once artwork is approved and production has started, changes or cancellations may not be possible.
Custom & Personalised Products
Many of our products are made specifically for each customer. We generally do not accept returns or exchanges for change of mind, incorrect sizing selected by the customer, or customer-approved design errors. This does not affect any rights that cannot be excluded under the Australian Consumer Law.
Customer-Supplied Artwork
By supplying artwork, logos, photographs, trademarks, wording or other material, you confirm that you own it or have permission to use and reproduce it. You are responsible for obtaining any required permissions. We may refuse material that we reasonably believe is unlawful, offensive, or infringes another person's intellectual-property rights.
DTF Transfers & Gang Sheets
Customers using our DTF printing or Gang Sheet Builder are responsible for supplying suitable, correctly sized artwork and checking the completed layout before submitting or downloading it. Low-resolution, blurry, incorrectly sized or poorly prepared customer artwork may affect print quality.
Colours, Images & Sizing
Colours shown on screens and digital proofs may vary from the finished product because of screen settings, garment colours, materials and printing processes. Customers should check available sizing information before confirming an order.
Prices & Payment
Prices and payment requirements will be confirmed when an order is placed. We accept bank transfer and cash. Bank transfer details are supplied directly with the order or invoice. Unless otherwise agreed, production may not begin until any required payment or deposit has been received. If an obvious pricing or description error appears on the website, we may correct it before accepting an order.
Cancellations
Please contact us as soon as possible if you need to cancel an order. Where design work, printing, purchasing of stock or production has already commenced, cancellation or a full refund may not be available, subject to your rights under applicable law.
Faulty, Damaged or Incorrect Items
If we have made an error, or an item is faulty, damaged or does not match the approved order, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy.
Australian Consumer Law
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Turnaround, Shipping & Collection
Unless specifically agreed otherwise, turnaround and completion times are estimates. Delays can occur because of stock availability, suppliers, equipment issues, delivery services or circumstances outside our reasonable control. Customers must provide accurate delivery and contact information. Postage is charged separately and is subject to current Australia Post rates, parcel size, weight and destination.
Website Availability
We aim to keep our website and Gang Sheet Builder available and accurate, but we do not guarantee uninterrupted or error-free operation. We may update, suspend or change website features when reasonably necessary.
Liability
To the extent permitted by law, R&F Shirt Designz is not responsible for loss caused by customer-supplied errors, unauthorised artwork, incorrect information supplied by a customer, or circumstances outside our reasonable control. Nothing in this clause limits liability where it cannot legally be limited.
Image & Design Licence
R&F Shirt Designz images and designs remain our property unless ownership is expressly transferred in writing. The standard licence fee is $100 AUD per R&F-owned image or design. The licence covers only the use agreed with R&F Shirt Designz and does not automatically permit resale, sublicensing, redistribution or claiming the work as your own.
Changes to These Terms
We may update these Terms of Service from time to time. The terms displayed when an order is placed will apply to that order, subject to applicable law.
Contact
R&F Shirt Designz
Phone: 0494 309 634
These terms are general business information and are not a substitute for legal advice.